Refund Policy

Money Back Terms

If for any reason you are not satisfied with the product then simply return it with-in thirty days for a refund, less costs incurred by Green Termite Bait Systems.  Only our fair costs will be deducted.

For example: Postage, installation charges, or additional labour.  We pride ourselves on our integrity.  We promise to treat you with complete fairness and honesty.  Seriously, you will love the product, so it’s unlikely that you’ll want a refund.  But… If you do, we’ll take care of you.

Please remember that our distributors are independent pest control companies and may choose to offer different terms and conditions.  Please check with your distributor first before purchasing.

Lifetime Replacement Warranty


Offered by Green Pest Control and some distributors at their discretion.  Subject to correct installation, monthly service and maintenance by a licenced technician – Available only with our great value, full service option – from $66.50 – $95.00/month for Monitoring (most homes); plus a one off charge for Baits & Installation – selected service areas only.  It should be noted that distributors are independent companies and may offer different terms of service as well as different service fees.

New For Old Warranty


All baits come with a 12 month manufacturer’s warranty.  This is regardless of where they are purchased.  If the bait should break, split, crack or have any defect during the first 12 months simply return it to Green Termite Bait Systems for a full replacement at not cost.

Replacement does not cover:

Baits that are damaged during installation unless it can be shown that the bait was faulty.
Baits that are damaged by lawn mowers.
Baits that are damaged by vehicles.
Baits that are damaged by gardening activities.
Baits that are damaged by pets.
Baits that are damaged by children.
Baits that are damaged by undue care and attention, willful or not.

Returns should be sent to:

Green Termite Bait Systems
PO Box 653
Mudgeeraba, QLD 4213.

Note: You must include a verifiable copy of your purchase receipt.